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Help Center

DAT Supply Help Center

Short, task-level answers on how DAT Supply works — from your first order to documentation, shipping and your portal account. For a topic in depth, each answer links to the full guide.

Getting started How DAT Supply works, from first visit to your first order. 3 answers → Products & catalogue Browsing formats, filtering the catalogue and choosing a route. 3 answers → Pricing access Why pricing lives in the portal and how it resolves. 3 answers → Company profile Setting up your brand and company details in the portal. 1 answer → Samples Ordering ready sample kits and personalization samples. 3 answers → Documentation What documents you receive and when, by production stage. 3 answers → Label & artwork Submitting your artwork and what a compliant label needs. 2 answers → Shipping How shipping and freight are coordinated for your order. 2 answers → Orders & production Placing an order and how it moves through production. 3 answers → Existing-order support Getting help with an order that is already in progress. 1 answer → Ingredients How ingredients, actives and dosage are handled in your formula. 2 answers → Make it Yours / personalization Personalising a catalogue formula — flavour, colour, shape, packaging. 2 answers → Custom R&D The paid formula-development path for new or changed formulas. 2 answers → Portal account Signing in, your workspace and managing your account. 2 answers → FAQ Quick answers to the most common questions about DAT Supply. 2 answers →

Already have an order in progress?

Existing clients can raise a request in the support center inside the DAT Supply portal, attached to your order and documents — reviewed by a person, not an autoresponder.

Open the support center
Quick context request

Get manufacturing context

Drop your work email and a member of the DAT team will follow up with the right context for this concept. Order documents, certificates and pricing are released through the client workspace in the DAT portal.

You will receive a short confirmation email. Order documents (specification, batch-specific COA, packaging documents) are released through the client workspace in the DAT portal once a brief is in place.